The Impact of Covid 19 on supply chain and delivery services

Impact of Covid 19 on supply chain and delivery services

Last’s coronavirus epidemic has had a huge impact on the whole planet. It has resulted in several unanticipated disruptions, has amplified certain current trends, and has compelled managers to alter how people work and execute company operations. A few of these alterations are expected to persist long after COVID-19 has ceased to be a public health hazard. Most of these changes will benefit customers and companies alike, including improved delivery possibilities (Singh et al., 2020). Access to goods and services that are more easily accessible might improve people’s lives operate more seamlessly.

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COVID-related analysis on home delivery transportation services is particularly essential. Over the latest period, online retail development has fueled the appeal of supply chain services, including peer-to-peer domestic delivery companies likes Door Dash and Amazon Flex, proving especially useful during the epidemic (Sharma et al., 2020). Home delivery studies have shown that these services are critical to consumer experience with online customer interactions and the aspects that customers evaluate when evaluating delivery reliability, such as punctuality and a delivery condition (Herold et al., 2021). Moreover, when comparing distributions done by peer-to-peer crowdsourcing platforms to deliveries performed by a corporation like UPS, consumer involvement and connection with carriers are likely to be more important. In consideration of the coronavirus, additional research is needed to establish if and to what extent customer service expectations alter in moments of emergency (Liu et al., 2020). There have been concerns raised about the health & welfare of delivery people and the well-being of customers who received these products.

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