Conflict Resolution

Conflict Resolution

Describe how conflict resolution can constructively impact the system of health care. Discuss what ADR process This assignment must be at least six pages not including title page and reference page, and no longer than seven pages, all in APA format. In Renegotiating health care: Resolving conflict to build collaboration, Leonard Marcus (1995) suggested a 10 step problem-solving process (pp. 28-43) to resolve conflict. For this paper you will apply the Marcus (1995) 10 steps to the conflict you previously analyzed, identify the collaborative alternative dispute resolution (ADR) appropriate to the conflict, create shared resolutions to the conflict, anticipate future conflict, and integrate conflict resolution processes in your health care work setting. Fully answer the discussion prompts in each step in writing this paper. Your discussion will demonstrate understanding of conflict resolution and the ADR approach you select. In Renegotiating health care: Resolving conflict to build collaboration, Leonard Marcus (1995) suggested a 10 step problem-solving process (pp. 28-43) to reduce conflict: Step one: Accept conflict Describe how the original conflict was framed. Describe a constructive reframing of the conflict. Discuss how the reframe will move the conflict process towards problem-solving. Step two: Recognize the consequences Describe the costs of the conflict in time and morale for the conflict parties. Describe the costs of the conflict in terms of quality of patient care. Discuss the potential long term impact on healthcare organization if the conflict is unresolved, or retreats to the background, simmering unseen. Step three: Formalize the motive Describe motives for each party to resolve the conflict. Discuss how the motive of appearance will enhance problem-solving. Choose the ADR process (negotiation, mediation, facilitation, and/or arbitration) that will resolve the conflict and discuss the reasons for your choice. Step four: Begin the learning process Discuss two commonalities (feelings, experiences) the parties share. Describe how empathy can help the parties to understand their differences. Relate how recognition and respect emerged through the learning process. Step five: Find the logic Describe what the conflict was really about. Discuss how the positions in the conflict can be reframed into shared needs and interests. Describe what each party hopes to achieve in solving the conflict. Step six: Check the choices Describe what changes each party will consider to resolve the conflict. Discuss possible solutions each party can offer resolve the conflict i.e., a meeting, an exchange, an agreement, a compromise, an apology. Choose specific actions each party will do to resolve the conflict Step seven: Ponder the possibilities Describe what the parties accomplished through collaborative problem-solving. Discuss the tangible rewards to the organization from the solution. Discuss intangible rewards of conflict resolution; satisfaction, peacefulness, and hope. Step eight: Find common purpose Discuss how conflict resolution can positively impact the workplace setting as a whole. Step nine: Anticipate conflict Discuss what potential conflicts might emerge in the future. Describe how to recognize signs of problems before issues escalate into conflict. Describe what the parties can do to prevent and manage conflicts in the future. Step ten: Move beyond conflict Discuss how the healthcare setting can incorporate conflict resolution into policy and procedures to prevent future conflicts.

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